Shipping Policy

U.S SHIPPING 

COMPLIMENTARY SHIPPING ON ALL U.S ORDERSThese rates are not applicable for orders shipped outside of the US. Offer excludes additional shipping charges for oversized items.


Orders with standard shipping typically ship within 2-3 business days after being placed. All orders placed between 11:01am EST on Fridays and 11:59pm EST on Sundays will be processed on the next business day.

Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

The estimated delivery times after an order has been processed are as follows:

  • USPS First Class Mail: 3-7 business days from ship date.
  • USPS Priority Mail: 2-4 business days from ship date.

You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date. Expedited orders via UPS will arrive within the number of business days designated by your shipping selection. To determine shipping days, begin with the first business day after your order is shipped. Orders placed before 11 a.m. EST (8 a.m. PST) will be shipped out the same day. Orders placed after 11 a.m. EST (8 a.m. PST) will be processed and shipped the following day.

Please allow at least 24 hours for information display correctly. Tracking will be available the day after your order is shipped out. If your order is shipped via UPS, you will be provided an estimated delivery date when you track the package atfedex.com. If your order is shipped via USPS, you can view the progress by tracking your package at usps.com.

Wrong Shipping Address
If you have entered an incorrect shipping address, please send us an email to info@theplaceboproject as soon as possible so that we can correct your address. Once your package has shipped we won't be able to change the address.

Refused or Undeliverable Packages

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you will be responsible for return shipping costs and a 15% restocking fee will be deducted from your refund to cover the cost of processing your order. We reserve the right to void or refund a payment for any order at any time for any reason. Please email us at info@theplaceboproject if you have any questions or concerns.

NOTE: WE ARE NOT RESPONSIBLE for any packages lost, stolen or delayed by the United States Postal Service. By purchasing on https://theplaceboproject.com/ you agree to these terms. Credit card processing may take 1 to 2 business days. All purchases are subject to verification with the financial institution and/or card holder, which may take up to 5 business days for approval. If there is an unexpected delay, you will be notified via email or phone.

 

INTERNATIONAL SHIPPING 

All international shipping will be dispatched through DHL express with full tracking.

  • DHL Express Worldwide (1-5 business days) $40.00

International shipping may take 2-15 business days from ship date. However, please note that certain international orders may take up to 30 business days to be delivered.

DHL Express will be delivered to your door. When your order ships from our warehouse, you will be provided with a tracking number within your confirmation email (if applicable). You may copy and paste your tracking number into the DHL website to find any tracking information available for your package.

Additional Duties and Taxes
Maybe. Unfortunately, we are not in control of the tariffs and duties imposed on your order. Duties and taxes will likely be charged on the items you order. If duties and taxes are placed on your package by customs officials, the fees will be your responsibility. Please be advised that you are responsible for any brokerage fees, customs duties and any other charges that may be imposed.

Refuse the package 

If your package cannot be delivered or is unclaimed or refused, you are responsible for the following:

Original and return shipping charges 
Duties, taxes, and/or customs charges that are incurred on the package for both the original and return shipments. 
The amount of these charges will be subtracted from your merchandise refund.